Mr Price Group: Call Centre Agent (Customer Service)
Mr Price Money, the financial services division of the Mr Price Group, is looking for driven individuals to join their team in Durban. This role is focused on providing high-quality support to customers managing their store accounts and online purchases.
1. Quick Overview
| Detail | Information |
| Employer | Mr Price Money (Mr Price Group) |
| Position | Call Centre Agent – Customer Service |
| Location | Durban, KwaZulu-Natal (On-site) |
| Posted | 13 February 2026 |
2. Key Responsibilities
Multi-Channel Support: Assist customers via telephone, email, WhatsApp, and webchat.
Account Management: Resolve queries related to account statements, payment concerns, and balance enquiries.
Online Shopping Support: Help customers track parcels, confirm payments, and resolve delivery issues.
Conflict Resolution: Handle complaints professionally, ensuring customers feel heard and valued.
Compliance: Ensure all interactions follow the National Credit Act (NCA) and the Protection of Personal Information Act (POPIA).
Record Keeping: Accurately update customer details and interaction notes in the system.
3. Minimum Requirements
Education: Grade 12 (Matric) certificate.
Experience: At least two (2) years of experience in a call centre customer support environment.
Technical Skills: Computer literate with the ability to navigate multiple digital tools simultaneously.
Legal Knowledge: Basic understanding of NCA and POPIA regulations.
4. Skills & Attributes
Strong Communication: Clear verbal tone and excellent written grammar.
Empathy: Ability to listen actively and handle frustrated customers with care.
Problem-Solving: Fast analysis of issues to find effective solutions.
Punctuality: Ability to work shifts and meet strict response-time targets.
5. Benefits of Joining Mr Price
Performance Incentives: Rewards for meeting and exceeding quality and speed targets.
Staff Discounts: Exclusive discounts at Mr Price, Mr Price Home, Mr Price Sport, and Miladys.
Share Scheme: Opportunity to participate in the company share scheme after one year of service.
Career Growth: Access to training programs for internal promotion into supervisory or management roles.
Wellness Support: Access to employee assistance programs and health initiatives.
6. How to Apply
Applications are managed through the Mr Price Group's central recruitment platform.
Visit the
Mr Price Group Careers Portal .Search for "Call Centre Agent" or filter by location "Durban".
Upload your CV and relevant documents.
7. Important Reminder
On-Site Role: This position is based at the Durban head office and is not a remote/work-from-home role.
Legitimacy: Mr Price will never ask for money during the application process. Beware of recruitment scams.
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