Gauteng Department of Health: Administration Clerk (Patient Affairs) 2026
The Gauteng Department of Health is inviting applications for Administration Clerks within the Patient Affairs units of various provincial hospitals and community health centres. This role is
the "front line" of hospital administration, responsible for the accurate registration of patients and the efficient management of medical records to ensure smooth clinical service delivery.1. Quick Overview
| Detail | Information |
| Employer | Gauteng Department of Health |
| Position | Administration Clerk (Patient Affairs) |
| Location | Various Facilities (Johannesburg, Soweto, Pretoria, etc.) |
| Closing Date | 17 April 2026 |
| Salary | R216,417 – R254,928 per annum (Level 5) + Benefits |
| Job Type | Permanent |
2. Minimum Requirements
The department seeks organized, empathetic individuals with strong data-entry skills:
Education: Grade 12 (Matric) or equivalent. A relevant tertiary qualification in Office Administration or Public Management is an added advantage.
Experience: Previous experience in a hospital environment (Patient Affairs/Records) or a high-volume data-capturing role is highly preferred.
Computer Literacy: Proficiency in MS Office (Word and Excel) and the ability to learn hospital-specific systems like PAAB or HIS.
Skills: * Excellent interpersonal and communication skills.
Ability to handle stressful situations and difficult patients.
Knowledge of the UPFS (Uniform Patient Fee Schedule).
Attributes: High level of confidentiality and a commitment to Batho Pele principles.
3. Key Responsibilities
Patient Affairs Clerks manage the administrative journey of a patient from admission to discharge:
Patient Registration: Capturing personal, medical, and financial details accurately on the hospital information system.
Records Management: Opening, maintaining, and tracing patient files to ensure they are available for doctors and nurses when needed.
Revenue Collection: Assessing patient fees according to the UPFS, handling cash/card payments, and issuing receipts.
Admissions & Discharges: Managing the administrative process for patients entering wards and processing death-related documentation where necessary.
Liaison: Assisting patients and their families with inquiries regarding hospital procedures and referral letters.
Data Integrity: Ensuring all patient data is kept secure and confidential in line with the POPI Act.
4. How to Apply
Applications must be submitted through the official Gauteng provincial recruitment system.
Online Portal: Apply via the
Gauteng Professional Job Centre .Required Documents:
A comprehensive, recently updated CV.
A fully completed and signed New Z83 Form (obtainable online).
Reference Number: You must indicate the specific reference number for the facility you are applying to (e.g., Ref: SDHS/2026/04).
No Certification Required: Following DPSA guidelines, do not attach certified copies of ID or certificates yet; these will only be requested for shortlisted candidates.
5. Important Advice for 2026
The "Front Desk" Temperament: In your interview, you will likely be asked how you handle an angry or frustrated patient. Emphasize patience, empathy, and active listening.
Accuracy is Critical: A spelling mistake in a patient's name or ID number can lead to serious medical errors. Highlight your attention to detail.
UPFS Knowledge: Mentioning your understanding of the Uniform Patient Fee Schedule (how the government charges for health services based on income) will set you apart from other applicants.
Batho Pele: Be ready to explain how you apply "People First" (Batho Pele) principles in a professional setting.
6. Why Join Patient Affairs?
Public Service Benefits: Includes a 13th cheque, medical aid subsidy, and membership in the GEPF pension fund.
Professional Growth: This role provides the foundation to move into Senior Admin Officer, Medical Secretary, or Health Records Manager positions.
Job Stability: Permanent positions in the Department of Health offer excellent long-term security.
Community Impact: You are the first person a patient sees; your efficiency directly impacts their experience of the healthcare system.
Tip: When filling out your Z83, under "Experience," don't just say "I did filing." Say: "Managed confidential patient records and ensured 100% data accuracy during the registration process to facilitate timely medical care."
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