Tenacity is looking for unemployed youth to apply for their Customer Services Call Centre Learnerships, for the year 2026.
- Location: Cape Town, South Africa
- Closing Date: Not Specified
Tenacity Customer Services Call Centre Learnerships 2026
Call Centre Learners will be required to
- Attend the required training interventions and successfully complete the competency assessments
- Meet all the requirements for the successful completion of the Micro Finance certificate
- Submit a Portfolio of Evidence
- Be an active and contributing member of the Customer Services team, by servicing our customers.
Key responsibilities
- Handle a range of customer queries and/or complaints via inbound or outbound communication channels
- Provide a professional customer experience and satisfaction at all times
- Action administrative requirements related to customer account management accurately
- Resolve queries in line with departmental standards, Service Levels and Standard Operating Procedures (SOPs)
- Adhere to all Company Policies and Procedures e.g. Absence Management Policy, House Rules, Disciplinary Policy
Skills, Abilities and Job Related Knowledge
- A passion for helping customers and solving problems
- Strong verbal & written communication skills to engage effectively
- Ability to stay calm under pressure and think on your feet
- A customer-first mindset with empathy and sensitivity
- Adaptability and flexibility in a fast-paced setting
- Confidence in working with people and building relationships
- Strong time management and organisational skills to handle multiple tasks
- Interest in learning about contact centre and customer service operations
Who Can Apply
- Have a minimum Grade 12
- Mathematics or Mathematical Literacy passed (Advantageous)
- Are currently unemployed with limited to no work experience
- Have a positive attitude and a strong work ethic
- Are committed to completing a 13-month learnership programme with Tenacity
- Are not currently studying or planning to study (full-time or part-time) during the programme
- Ability to work shifts / weekends
- Have not participated in a learnership or skills programme in the past 12 months
Application
Application can only be done online, Click here to submit your application
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