Job Advertisement: Call Centre Consultant
Employer: G4S (Deposita – a cash and payment solutions company)
Location: Midrand, Gauteng (Head Office)
Experience Level: Entry Level / Junior
Work Schedule: Requires working shifts and weekends.
Role Overview
Reporting to the Call Centre Team Leader, the Consultant is responsible for managing client inquiries, logging job cards, and ensuring strict adherence to Service Level Agreements (SLAs). The role involves system monitoring and the compilation of client reports while delivering high-quality customer service.
Main Responsibilities
Incident Management: Handle professional telephone inquiries and manage incidents/emergencies according to escalation procedures.
Administrative Accuracy: Log all requests (phone and email) into the Journey System; maintain accurate records and databases for management analysis.
SLA Management: Track and manage calls from end-to-end to ensure targets are met and clients are kept informed.
Monitoring: Oversight of device connectivity and vendor service level management.
Health & Safety: Comply with safety policies and participate in departmental safety forums and meetings.
Minimum Requirements
Education: Grade 12 / Matric equivalent.
Tertiary Education: A relevant diploma or degree (Customer Service, Communications, Banking, or related) is required.
Experience: 1–2 years’ experience in customer service or a similar role.
Skills: * Excellent telephone etiquette and interpersonal skills.
Proficient in Computer Literacy (Google Workspace or Microsoft Office).
Strong verbal and written communication abilities.
Proven conflict resolution skills and emotional intelligence.
Solid business numeracy and attention to detail.
Conditions of Employment
Suitably qualified South African citizens will have a distinct advantage.
Remuneration will be based on the seniority of the role and company policy.
How to Apply
Interested candidates must apply through the official G4S career portal.
Apply Directly via G4S Careers:
Note: Ensure your CV highlights your experience with shift work and your ability to manage high-pressure customer service environments.
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