Job Advertisement: Customer Service Consultant
Employer: MetroFibre
Location: Bloemhof, North-West
Position Type: Entry Level
Role Summary
The Customer Service Consultant is responsible for providing high-quality service to customers, promoting fibre technology solutions, and ensuring efficient store operations. This role is ideal for individuals with a customer-focused mindset who can manage multiple tasks in a professional manner.
Key Responsibilities
Customer Engagement: Greet and engage with customers to understand their specific needs.
Product Recommendation: Recommend tailored fibre solutions based on customer requirements.
Support & Resolution: Address inquiries and concerns promptly, providing professional support throughout the sales and installation process.
Order Management: Accurately capture orders using internal systems and monitor progress, keeping customers updated on any delays or backlogs.
Store Operations: Maintain a clean and organized store environment, including marketing displays.
Inventory Control: Assist with monitoring stock levels and supporting timely replenishment.
Collaboration: Work with internal stakeholders to meet and exceed sales targets.
Requirements
Education: Matric / Grade 12.
Post-Matric qualification in sales or customer service is advantageous.
Experience: Minimum of 2 years in a customer service environment.
Skills: Strong communication, multitasking, and interpersonal skills.
How to Apply
Applications must be submitted through the official MetroFibre careers portal.
Apply Directly via MetroFibre:
Note: Ensure your application highlights your experience in service delivery and your ability to manage customer expectations effectively.
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