FNB: CALL CENTRE AGENT

 First National Bank (FNB) invites suitably qualified candidates to apply for Call Centre Agent Position.

Closing date: 23 March 2023

Location: Johannesburg, Gauteng

FNB: Call Centre Agent

Purpose: Telephonic communication with client base to provide accurate product information in line with standards protocols.

Requirements

• Minimum Qualification : Grade 12.
• Experience : 2 year’s related experience.
• Person must not be an unrehabilitated insolvent.

• Duties and Responsibilities

  • Drive significant growth and profitability in the context of cost management.
  • Manage costs / expenses within approved budget to achieve cost efficiencies.
  • Deliver exceptional service that exceeds customers’ expectations through proactive, innovative and appropriate solutions.
  • Resolve all customer queries efficiently, and within agreed timelines.
  • Maintenance of expert knowledge on specific products, pricing, application procedure, processing and timelines in order to drive and achieve relevant product and service targets.
  • Ensure all communications with clients are professional, resulting in compliments.
  • Ensure client investigation deadlines are met and consultant keeps the client continually in the loop.
  • Provision of an efficient administration service through careful and timeous planning, reporting and updating of all related information.
  • Comply with governance in terms of legislative and audit requirements.
  • Ensure efficiency of service productivity and performance in Call Centre.
  • Ensure that all issues or feedback arising out of client contact be accurately recorded on the CRM system.
  • Report on required Call Centre activities and deliveries to improve business results.

  How to apply

  Apply online

  NOTE: In accordance with National Credit Act (NCA) candidates applying for this role will require a credit record check.