Department of Education invites candidates to apply for Contact Centre Agent vacancy.

  • Reference Number : REFS/018199
  • Directorate : CONTACT CENTRE
  • Number of Posts : 1
  • Package : R241 485 per annum
  • Enquiries : Ms Semakaleng Mabotja Tel No: 011 355 1005

Location : Head Office, Johannesburg

Closing Date : 14 July 2023

Department of Education: Contact Centre Agent

Requirements :

  • Matric/Grade 12 Certificate plus a higher certificate in call centre/customer service or equivalent qualification and a minimum of 0-6 months relevant experience. Good interpersonal skills and communication skills (verbal and written). Computer literacy, administrative, analytic, planning and organizational skills. Ability to work under pressure and in a team.

Duties :

Receive and process incoming calls. Provide effective resolution of queries or complaints received from general public. Render one stop shop services. Implement and maintain an accurate database. Perform administrative duties as allocated by supervisor.

Efficiently address queries. Use telecommunications to acknowledge receipt of customer queries and provide feedback of final outcome. Action enquiries according to delegation level. Make certain that daily and weekly monthly targets are met.

Action enquiries according to delegation level. Make certain that daily and weekly and monthly targets are met. Escalate unresolved queries as per agreed work flow process. Attend to customers efficiently by understanding the nature of the query in order to provide the appropriate response.

Attend to enquiries within specified turnaround time. Follow up queries sent to the back office/business section and provide feedback to the customer regarding the outcome of the enquiries where relevant and necessary

How to apply

APPLICATIONS : To apply for the positions, please apply online at Only online applications will be considered.

Download Z83 Form

CLOSING DATE : 14 July 2023

NOTE : It is our intention to promote representatively (Race, Gender and Disability) in the Public Service through the filling of this posts. The online applications must be accompanied by a fully completed signed and initialled Z83 form, obtainable from any public service department or on internet at /documents, and a detailed CV .

Applications without the signed and initialled Z83 form and detailed CV will be disqualified. Applicants are not required to submit copies of qualifications and other relevant documents on the application but must submit the Z83 with a detailed Curriculum Vitae.

Suitable candidates will be subjected to personnel suitability checks (positive Identity, qualification, fraud listing, employment reference, and criminal record verification as well as the required level of security clearance process).

Where applicable, candidate will be subjected to a skills/ knowledge or computer assessment test. All candidates for MMS positions will be required to undergo competency assessment and security clearance. Short-listed candidates will be subjected to a security clearance.

Department reserves the right not to make appointment(s) to the advertised post(s). Women and people with disabilities are encouraged to apply and preference will be given to the underrepresented groups as per the GDE Employment Equity Targets.

Applications received after the closing date will not be considered. The specific reference number of the post must be quoted. Due to the large number of applications we envisage to receive, applications will not be acknowledged. If you do not receive any response within 3 months, please accept that your application was unsuccessful.