Mr Price Group: Call Centre Agent Vacancies 2026
The Mr Price Group (MRP) is recruiting Call Centre Agents to join their Financial Services and Cellular divisions. These roles are primarily based at their head office in Durban (Station Drive) or major regional hubs. As an agent, you will be the voice of the brand, assisting customers with account inquiries, credit applications, and cellular support.
1. Quick Overview
| Detail | Information |
| Employer | Mr Price Group (MRP Money / MRP Mobile) |
| Position | Call Centre Agent / Customer Service Consultant |
| Location | Durban (Head Office) / Nationwide Hubs |
| Closing Date | 15 May 2026 |
| Shifts | Rotational (including weekends and public holidays) |
| Salary | Competitive market-related salary + Performance Incentives |
2. Minimum Requirements
Mr Price looks for energetic individuals who fit their "value-driven" culture:
Education: A completed Grade 12 (Matric) certificate.
Experience: Previous experience in a call centre or retail customer service environment is highly advantageous.
Skills:
Excellent verbal and written English communication.
Strong Computer Literacy (fast typing speed and ability to navigate multiple systems).
Basic numerical skills for explaining account balances and interest.
Attributes:
A passion for fashion, retail, and helping people.
High stress tolerance and the ability to handle difficult customers calmly.
Punctuality and a high degree of discipline regarding shift schedules.
3. Key Responsibilities
Depending on the specific department (Collections, Customer Service, or Sales), your duties will include:
Inbound Support: Answering customer queries regarding their Mr Price money accounts, balances, and limit increases.
Problem Solving: Resolving complaints related to store experiences, deliveries, or cellular contracts.
Data Capturing: Accurately updating customer information on the internal database.
Compliance: Following strict POPIA and National Credit Act (NCA) guidelines when discussing financial information.
Upselling: Identifying opportunities to offer customers value-added services like insurance or cellular top-ups.
4. How to Apply
Mr Price has a highly digitized recruitment process through their "MRP Careers" portal.
Online Portal: Apply via the
Mr Price Group Careers Site .Register: You will need to create a profile and upload your CV.
Assessments: After applying, check your email for a link to an online competency assessment. This often includes a typing test and a behavioral "fit" quiz.
Required Documents:
Comprehensive CV.
Copy of your ID.
Copy of your Matric Certificate.
5. Important Advice for 2026
The "Vibe" Factor: Mr Price is a "cool," fast-paced brand. In your interview or video assessment, show your personality and high energy levels.
Clear Credit: Since you will be working for MRP Money (a financial service provider), a clean credit record and no criminal history are mandatory requirements.
Typing Speed: Call centre agents need to talk and type simultaneously. If your typing is slow, practice on free online trainers before your assessment.
Language Skills: If you speak multiple South African languages (like isiZulu, isiXhosa, or Sepedi), highlight this! It is a massive advantage in a national call centre.
6. Why Work for Mr Price Group?
Growth Opportunities: MRP is famous for "promoting from within." Many call centre agents eventually move into Area Manager, Buying, or Planning roles.
Staff Discount: You get a significant discount on all MRP brands (Mr Price, MRP Home, MRP Sport, and Miladys).
Modern Environment: Their Durban head office is a creative, tech-forward space with great facilities for staff.
Tip: Since you are an engineering student with a background in technical simulations, you have a naturally logical and process-oriented mind. Emphasize how you can use these skills to quickly troubleshoot system issues or explain complex account billing to customers!
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