TFG (The Foschini Group): YES Opportunity – Contact Centre Agent
The Foschini Group (TFG) is offering a life-changing first working experience through the Youth Employment Service (YES) programme. This 12-month contract is based in their retail call centre in Cape Town and is designed for unemployed youth looking to enter the job market.
1. Quick Overview
| Detail | Information |
| Employer | TFG (The Foschini Group) |
| Position | Contact Centre Agent (YES Programme) |
| Location | Cape Town, Western Cape |
| Contract Type | Fixed-term 12-month contract |
| Target Group | Unemployed Youth (18–29 years) |
2. Eligibility Criteria
To qualify for this YES opportunity, you must meet the following:
Age: 18 to 29 years old.
Education: Grade 12 (Matric) is preferred.
Work History: Must not have been employed permanently with a single employer for more than 1 year.
Study Status: Must not be studying full-time during the year of employment.
Previous YES Experience: Must not have participated in or been registered for a YES programme before.
Transport: Transportation to the workplace is for the applicant’s own account.
3. Key Responsibilities
Customer Excellence: Act as a brand ambassador, providing amazing customer experiences and identifying the best possible solutions for their needs.
Sales Performance: Actively track sales performance against targets and search for new sales opportunities.
Product Knowledge: Stay up to date with the latest décor and fashion trends across a diverse product range.
Support: Assist with stock replenishment and ensure readiness for customers.
4. Key Skills & Competencies
Passion for People: A genuine desire to build relationships and deliver customer-centric solutions.
Communication: Strong verbal and written communication skills.
Initiative: Ability to work independently, multi-task, and take on tough challenges with high energy.
Attention to Detail: High level of accuracy in a fast-paced environment.
Timely Decision Making: Making good decisions that help the organization move forward.
5. How to Apply
Applications must be submitted online through the TFG Oracle Cloud portal.
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6. Important Note
Employment Equity: Preference will be given to candidates from designated groups in terms of the Employment Equity Act.
Disclaimer: TFG will never ask you for money to apply or for training. If you are asked for a fee, it is a scam.
Tip: Ensure your CV highlights any previous customer service experience (even informal) and clearly states that you meet the age and employment history requirements of the YES programme!
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