Capitec Bank jobs

 

Position: Bank Better Champion

Company: Capitec Bank Ltd

Application Deadline:

Capitec Bank Ltd is seeking dynamic and self-driven individuals who are passionate about delivering outstanding service in the banking sector. If you’re interested in joining our team, please follow these steps:

1. Click here to learn more about the role and complete a brief assessment.
2. Once the assessment is finished, finalize your application by clicking the “apply” button below.

Role Overview:
As a Bank Better Champion, your primary responsibility will be to welcome clients, manage branch flow efficiently, and provide top-notch service at the ATM and on various remote or self-service channels. This role will also help you build the necessary skills and experience for a future in service consulting.

Experience Requirements:

• Essential: No prior experience is necessary, but a Grade 12 National Certificate is required.
• Preferred: Previous experience in client service within retail, financial, or banking settings.

Qualifications:

• Minimum: Grade 12 National Certificate / Vocational Qualification
• Preferred: Understanding of bank branch environments and Capitec Bank’s products and processes.

Skills:

• Strong communication abilities
• Proficiency in MS Word, MS Excel, and MS Outlook
• Effective interpersonal and relationship management skills

Employment Conditions:

• Must have a clear criminal and credit record
• Must have detectable/recognizable fingerprints in Capitec Bank’s internal electronic system

Capitec Bank is dedicated to fostering diversity and will support our employment equity goals through our hiring practices.

b Opportunity: Consultant – Fraud Operations X3

Introduction

Capitec Bank Ltd, a leading South African financial institution, is seeking dynamic and self-driven individuals to join their Fraud Operations team. Based in Bellville, Western Cape, this role is crucial for enhancing the bank’s efforts in combating financial crime and improving client experience. If you are passionate about service excellence and possess a strong background in fraud investigation, this might be the ideal opportunity for you.

Role Overview

As a Consultant in Fraud Operations, your primary responsibility will be to contribute to the effective execution of Capitec’s financial crime strategy. You will engage in various operational processes related to fraud detection, reaction, recovery, and reporting. This role involves investigating fraud allegations, analyzing evidence, and providing actionable recommendations to internal stakeholders and clients.

Key Responsibilities

1. Fraud Investigation:
   • Conduct thorough investigations into all types of fraud affecting Capitec clients, including but not limited to account takeovers, vishing, phishing attacks, deposit scams, and card fraud.
   • Use investigative interviewing techniques to determine the facts surrounding fraud incidents.
2. Evidence Analysis:
   • Review, research, and dissect evidence and investigation documents to analyze the overall fact pattern of liability and fraud typologies.
   • Synthesize data into comprehensive and professional reports, detailing outcomes and recommendations.
3. Consultation and Reporting:
   • Provide expert consultation to internal stakeholders, including advice on next steps and strategic decisions.
   • Offer guidance and support to clients impacted by fraud, ensuring they understand the process and potential remedies.
4. Operational Processes:
   • Assist in executing the bank’s financial crime strategy by enhancing operational processes related to fraud.
   • Contribute to the ongoing development and optimization of fraud detection and response procedures.

Experience Requirements

Minimum:

• At least 3 years of client service experience, with a minimum of 2 years in a fraud-related field.
• Proven experience in investigating financial crimes in complex environments.
• Skills in investigative interviewing to ascertain facts around fraud incidents.

Ideal:

• 2 years’ experience working in a contact center environment.

Educational Qualifications

Minimum:

• A relevant tertiary qualification in Finance or Forensics.

Ideal or Preferred:

• An advanced qualification in Finance or Forensics would be beneficial.

Knowledge Requirements

Minimum:

• Solid understanding of the financial/banking industry.
• Familiarity with relevant legislation and investigation techniques.
• Strong grasp of common fraud typologies and emerging trends in financial crime.

Ideal:

• Knowledge of the South African banking environment with a focus on fraud.
• Extensive understanding of fraud within financial institutions.

Skills Required

1. Attention to Detail:
   • Ability to meticulously analyze evidence and detect discrepancies or fraudulent activities.
2. Communication Skills:
   • Proficiency in conveying complex information clearly and effectively to stakeholders and clients.
3. Consultation Skills:
   • Expertise in providing strategic advice and recommendations based on investigative findings.
4. Interpersonal & Relationship Management:
   • Skills in managing relationships with clients and internal teams, ensuring effective collaboration and support.
5. Planning, Organizing, and Coordination:
   • Strong abilities in organizing investigative processes and coordinating with various departments and stakeholders.

Conditions of Employment

• A clear criminal and credit record is mandatory.
• Capitec Bank is committed to diversity and inclusion. All appointments will align with the bank’s employment equity goals.

Application Process

1. Assessment:
   • To gain insight into life at Capitec and complete a brief assessment, click [here].
2. Final Application:
   • Once you have completed the assessment, finalize your application by clicking the “Apply Now” button below.

Conclusion

If you are an energetic, self-motivated individual with a passion for service and a solid background in fraud investigation, Capitec Bank invites you to be a part of their journey. This role offers an opportunity to make a significant impact on the bank’s financial crime strategy and client experience.

Apply today to join Capitec Bank’s Fraud Operations team and contribute to safeguarding the financial well-being of Capitec’s clients.

APPLY HERE